Refund policy

Returns are only accepted under a few conditions as all items are custom and made to order. I will only accept returns or refunds if your product arrives damaged or defective in any way.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at ayezaspages@gmail.com. Please note that returns will need to be sent to the following address: Samar One Appts, Shaheed-e-Millat Road, NKCHS, Karachi, 75600, Pakistan

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return question at ayezaspages@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Orders cannot be returned if they are not defective in any way as they are all made to order.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
I currently do not have an exchange policy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I have approved your return, please contact me at ayezaspages@gmail.com.